Privacy Policy

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they share and/or that we collect on Sky Hop. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to this Privacy Policy and agree to its terms.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly — including through our enquiry form, email, WhatsApp, or social channels — we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you enquire about parties, school visits, corporate bookings, or other group activities, we may ask for contact details needed to respond and plan your visit.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Respond to enquiries and plan visits, parties, and group bookings
• Improve, personalise, and expand our website
• Understand and analyse how you use our website
• Develop new services, features, and experiences
• Communicate with you for customer service, updates, and relevant promotional messages (where permitted)
• Find and prevent fraud or misuse

Sky Hop follows a standard procedure of using log files. These files log visitors when they visit websites. Hosting and analytics services commonly do this. The information collected by log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to personally identifiable information by default. The purpose of the information is analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Like many websites, Sky Hop may use cookies. Cookies can store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information may be used to improve the experience by understanding how the site is used. For more detail, see our Cookies Policy.

Third-party services (for example analytics, maps, email delivery, or advertising partners, if used) may use technologies such as cookies, scripts, or beacons. Those parties may receive your IP address when this occurs. Sky Hop does not control cookies set solely by third parties.

This Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective privacy policies of any third-party services you interact with through our site.

Depending on applicable law, you may have rights to access, correct, update, or request deletion of personal information we hold about you, and to withdraw consent where processing is based on consent. If you make a request, we will aim to respond within a reasonable period. To exercise these rights, contact us using the details below.

Another part of our priority is protecting children online. We encourage parents and guardians to observe, participate in, and guide their children’s online activity.

Sky Hop does not knowingly collect personally identifiable information from children under the age of 13 through this website without appropriate parental involvement. If you believe your child provided this kind of information on our website, please contact us and we will take steps to remove it from our records where appropriate.

Session tickets, party packages, and other paid offerings (when available) are subject to the terms communicated at the time of purchase or confirmation. Unless otherwise stated in writing, sold tickets and confirmed bookings are final; no-shows may be treated as cancellations. Returns and refunds, if any, follow the policy shared at booking.

Questions about this Privacy Policy can be sent to skyhop.patna@gmail.com.

We’re here: Sky Hop, Polson Road, Digha Ghat, Patna, Bihar, India.